Course Descriptions
v2 Foundation Certification
This hands-on, instructor-led, ITSM Foundation Certification training program introduces the student to the fundamentals of IT Service Management as described in version 2 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over three days the course features lectures, discussion, case study team exercises and quizzes. It culminates with an optional, one-hour certification examination.
v3 Foundation Certification
This hands-on, instructor-led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over three days, the course features lectures, discussion, team exercises, and quizzes. It culminates with an optional, one-hour certification examination.
v2 to v3 Bridge Certification
This one-day, instructor-led course covers the key differences and benefits of the changes in ITIL v3. The focus of this session will be on the new service lifecycle approach to implementing new and changed services, while also addressing key new concepts, functions, processes, and changes to existing processes.
Practitioner Support & Restore
This hands-on, instructor-led program leads to the Practitioner Certificate in IT Service Management Support and Restore and is for IT professionals who will participate in managing, organizing, and optimizing the ITSM Service Desk along with the Incident and Problem Management process areas. The class is five days in length.
Practitioner Release & Control
This hands-on, instructor-led program leads to the Practitioner Certificate in IT Service Management Release & Control and is for IT professionals who will participate in managing, organizing, and optimizing the Change, Configuration, and Release process areas. The class is five days in length.
To register for any training class or for more information, contact us at info@b2bsol.com