ITSM Audit and Assessment
Target your IT Service Management effort where it is really needed.
Gaining qualitative and quantitative data about your Service Management processes is vital to making informed decisions, and to achieve maximum overall performance. By conducting an ITSM Audit and Assessment of your organization, we identify and qualify areas that require attention, and we create an actionable roadmap to ensure a successful IT infrastructure. Our goal is to help you improve end-user satisfaction and reduce your operating costs.
With a pragmatic approach, we provide a detailed and objective assessment of your organization's current IT capability, identify business and technical requirements, define a high-level ITSM strategy, and recommend an implementation plan that fits your organization. We measure how effectively and efficiently your IT organization delivers and supports IT services, and determine where your processes are aligned with industry best practices. We not only assess whether changes will benefit your business, but we also recommend how these additional processes will be best implemented. We provide answers and solutions.
- Obtain a snapshot of your organization's strengths and weaknesses in each of the key IT Service Management disciplines
- Measure the maturity of each of your IT Service Management processes
- Conduct structured interviews with personnel using questionnaires based on the ITIL methodology to highlight issues and opportunities for improvement
Present audit and assessment findings tailored to your requirements, including observations and recommendations.