IT Service Management
ITIL
Who cares about IT service delivery?
Users care desperately about the quality of IT service that they receive. Their very jobs depend upon access to reliable, responsive applications that help them achieve their company's mission. So why are users often at odds with Information Technology and frustrated with service delivery? Why do IT and the rest of the business often fail to align on major IT initiatives? How can we bridge the gap?
Most IT professionals experience these issues on a daily basis. In both good times and bad, IT is now held to a level of accountability never felt in the past. Yet a lack of practical information and pragmatic, repeatable processes has hindered IT in achieving alignment with the business...until now.
Look no further than B2B Solutions.
Although EnAvant is a practical, nuts-and-bolts methodology, it is grounded in a solid philosophy of Service Level Management and is compliant with the international standards of the Information Technology Infrastructure Library (ITIL). Its unique focus on the 7 Dimensions of Service Delivery™ ensures a rounded view that makes sense to business people and technologists alike.
Step 1: Align IT and the Business.
Match IT delivery goals with business expectations at the executive level.
Step 2: Baseline Users.
Gauge end-user perceptions and satisfaction along the 7 Dimensions of Service Delivery.
Step 3: Assess IT Readiness.
Map IT readiness to execute along the 7 Dimensions of Service Delivery.
Step 4: Broker Services, Not Technology.
Move IT into the role of service provider by building a catalog of standard service offerings and service level agreements.